MCC Customer Support
MCC Customer Support
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FAQs

Placing an Order

Once an order is placed, we are unable to make changes to the order. You can ask us to cancel an incorrect order within 24 hours of order placement via chat, at [email protected], or at (773) 338-4904.

However, if you need to update your shipping address or contact information before a label has been created. please contact our customer service team as soon as possible.

We offer fast and free shipping for coffee orders over $50 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

To redeem reward points, make sure you are logged in at shop.metropoliscoffee.com and visit our Rewards page, then select Redeem Points. You will need to redeem points for any reward you want to use and apply them at checkout; they will not automatically apply to any orders. Please be careful that autofill does not complete your order before entering a code.

Please note that discounts for one time purchases and subscriptions are separate redemption categories and that most discount codes cannot stack.

For Firefox users, if your points display at 0 but you have previously placed orders, please check your enhanced tracking protection.


To apply a discount to a one time purchase:

  • Proceed to checkout and enter your code in the 'Discount code or gift card' field. 
  • Click 'Apply' to see your new total before finalizing your order.


To apply a discount to a subscription:

  • Visit your Account Page and select ' Manage Subscriptions'.
  • Select 'View Your Next Order'.
  • Add the code in the Discount field.

Visit your Account Page and select 'Manage Subscriptions'.

From 'View Your Next Order', you can change the address or contents of a subscription. You MUST update an address here, updating your Shopify default will not update your subscription default.

Visit 'Manage Subscriptions' to change order frequency and dates if needed to sync up your orders.


If you would like to change the day of the week that your subscription processes, please reach out to us via chat, at [email protected], or at (773) 338-4904.


Please note that cancelling or skipping a subscription does not cancel the most recent order processed. If an order has processed but it has not shipped, you can reach out to us and we will be happy to cancel and refund it for you.

Problems With My Order

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 1 day for the number to become active in our system. If you don't see any updates right away, please be patient and check back later. If your tracking does not update within 1 business day, please don't hesitate to reach out.

Our coffee is roast to order, so orders can only be cancelled before they have been roasted. Roasts are set at 2pm Monday-Friday for orders received after the previous roast.

Please contact our customer service team via chat, at [email protected], or at (773) 338-4904.. Please include your order number or name and the reason for cancellation in your message.

If your order has already been shipped, please refer to our return and refund policies for further instructions.

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund, please send us a photo of any damage or incorrect/missing and the Lot Code sticker on the back of any bag(s) received. 

For returns or exchanges, please contact our customer support via chat, at [email protected], or at (773) 338-4904. Refunds will be processed to the original payment method within 3 days of receiving the returned item.

We’re so sorry to hear your coffee arrived damaged. We strive for excellence every time and take all issues with damaged or defective bags, coffee, and other products very seriously.

Please reach out to our team via chat, at [email protected], or at (773) 338-4904 with an image of your damaged item for further assistance and let us know if you would prefer a refund or a replacement.

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